CUSTOMER SERVICE

How Can We Help You?

At Naturali Import, we strive to offer not only high-quality incense, minerals, and wellness products — but also professional and responsive customer service. Whether you are a new client or a long-standing partner, your satisfaction is our priority.

📦 Order & Shipping

• Minimum Order: We offer flexible order minimums for our wholesale customers.

• Processing Time: Orders are typically shipped within 1–3 business days.

• Delivery Zones: We ship across Europe, with tracking and express options available.

• Shipping Partners: DPD

💳 Payments

We accept the following payment methods:

• Bank Transfer (IBAN)

• Stripe (Credit/Debit Card)

Invoices are issued with each order. For B2B purchases, ensure you provide your VAT number.

🛒 How to Order

You can place an order:

• Directly via our website www.naturaliimport.it

Need help creating an account? Contact us — we’ll guide you step-by-step.

🔁 Returns & Claims

We accept returns in the case of:

• Damaged items during transit (reported within 48 hours)

• Incorrect products received

Please email us with photos and your invoice number at info@naturaliimport.it. We'll respond within 1 working day.

💬 Customer Support

• 📧 Email: info@naturaliimport.it

• 📍 Address: Viale G. Matteotti 5, 4010 Papozze (RO), Italy

• ⏰ Hours: Monday–Friday, 09:00 – 17:00 CET

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Looking for exclusive offers or private label options? Get in touch — we’re happy to build custom partnerships.