Shopping Cart ✖ Close

No products in the cart.

RETURN TO SHOP
✖

CUSTOMER SERVICE

CUSTOMER SERVICE

How Can We Help You?

At Naturali Import, we strive to offer not only high-quality incense, minerals, and wellness products — but also professional and responsive customer service. Whether you are a new client or a long-standing partner, your satisfaction is our priority.


📦 Order & Shipping


💳 Payments

We accept the following payment methods:

Invoices are issued with each order. For B2B purchases, ensure you provide your VAT number.


🛒 How to Order

You can place an order:

Need help creating an account? Contact us — we’ll guide you step-by-step.


🔁 Returns & Claims

We accept returns in the case of:

Please email us with photos and your invoice number at info@naturaliimport.it. We'll respond within 1 working day.


💬 Customer Support


🤝 

Looking for exclusive offers or private label options? Get in touch — we’re happy to build custom partnerships.

Customer Service FAQ

Who can contact customer service?

Wholesale buyers, retailers and distributors can contact Naturali Import for product, order and account support.

What information helps with support requests?

Share the product name, category, order details and your business location so the team can answer faster.

Can customer service help with wholesale product selection?

Yes. Buyers can ask about suitable incense, lamps, oils, stones and gift ranges for their store.

Explore related wholesale ranges: incense products, gift collections, brand ranges.

CUSTOMER SERVICE

How Can We Help You?

At Naturali Import, we strive to offer not only high-quality incense, minerals, and wellness products — but also professional and responsive customer service. Whether you are a new client or a long-standing partner, your satisfaction is our priority.


📦 Order & Shipping


💳 Payments

We accept the following payment methods:

Invoices are issued with each order. For B2B purchases, ensure you provide your VAT number.


🛒 How to Order

You can place an order:

Need help creating an account? Contact us — we’ll guide you step-by-step.


🔁 Returns & Claims

We accept returns in the case of:

Please email us with photos and your invoice number at info@naturaliimport.it. We'll respond within 1 working day.


💬 Customer Support


🤝 

Looking for exclusive offers or private label options? Get in touch — we’re happy to build custom partnerships.